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James' clients include: Agrium, Aladon, Alberta Pacific, Atco Electric, Bonneville Power Authority, Canadian Coast Guard, Canbra Foods, Chevron Shipping, Copperleaf, Davies Consulting Inc., EarthTech, Electric Utilities Cost Group (EUCG), EnCana Corporation, Greater Vancouver Regional District, Ivara, Luscar, New Dimension Solutions, PT International Nickel (PT Inco), Sejoong Consulting Co., Ltd., Toronto Hydro, Toronto Transit Commission and TransCanada.
Objectives of the Masterclass
- Show how conventional management thinking and approaches are often destructive – ruining efforts to operate equipment and systems reliably and sustainably.
- Introduce new concepts about equipment and human behavior and how to use them effectively.
- Show the differences required in managing both older and younger components of your workforce.
- Get you past “benchmark thinking”. We will introduce successful practices from a variety of industries and show what makes those practices successful.
- Demonstrate how spending a little a can save a lot. We’ll show how to optimize maintenance practices to get the optimal performance from your assets.
Course Delivery
- All sessions are interactive, using a question and answer approach that involves the entire class in a dialogue. We’ll deal with real cases that you bring to the class. The pace is fast and the discussions are both exciting and probing. Be prepared to look at some difficult issues.
- To ensure you take the basics away with you each student will get a copy of “Uptime” as well as a CD with a printable version of the course slides.
- As a special bonus for attending this first course offering through C-MORE, James’ company, Conscious Asset Management, will provide a copy of its new training DVD, “Uptime for Management.” This training DVD is intended for managers and executives who need to know what they can do to ensure you’re your assets deliver the uptime you need. You can use it to sell the Uptime concepts to your senior management – the ones who usually hold you back.
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About the Expert Trainer
James Reyes-Picknell, PEng, CMRP
James Reyes-Picknell is co-founder and President of Conscious Group Inc. He is a published author, teacher / trainer, speaker and a respected professional advisor (subject matter expert) in his field.
He has over 29 years of hands-on experience in engineering, operations, maintenance and reliability management and business consulting. He has an in-depth knowledge of business systems and the management of physical, process and human factors within organizations.
James teaches and provides expert advice to clients on strategy, processes, process improvement, human and business transformation. His most recent book, "Uptime - Strategies for Excellence in Maintenance Management" (2nd edition) is rapidly becoming one of the premier references for maintenance managers world wide. It is already in use at several universities around the world as a text book in Maintenance Management. James specializes in strategy, reliability and organizational change.
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Day One
Session 1: Out with the old and in with the new
A discussion common practices showing their fit with what we know today. We’ll discuss these concepts:
- The more work we plan the more money we save.
- Work is “planned” if you do it the day before the work is done.
- We can and should prevent most failures.
- Making good decisions always requires good failure data.
- A good CMMS will pay for itself.
- Maintenance work is best done by skilled trades.
Session 2: Getting in trouble the old way
Here’s why we don’t have much pull when we want to try something new and what we can do about them. We’ll cover:
- Why maintenance improvement programs are hard to start.
- Why maintenance improvement programs eventually fail.
- What change management misses, even if it’s used.
- Maintenance budgeting – failing to plan is planning to fail.
- Performance measures and the traps we set for ourselves.
- Our shrinking talent pool.
Sessions 3 & 4: Methods that use the new thinking
New approaches to managing the maintenance function successfully. We’ll cover:
- Maintenance work planning.
- Work management processes.
- Performance management.
- Information management.
- Teamwork.
- Reliability and optimization methods.
- Support considerations (MRO spares and inventory, training, tools, documentation).
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Day Two
Session 1: Introducing the Uptime Model of Excellence
The Uptime Model of Excellence and how it pulls successful practices together into one strategy for choosing excellence.
- The Uptime Model of Excellence
- Leadership – Essentials – Choosing Excellence: The building blocks
- Where are you now?
- Where then do you start?
- Can you do it all yourself?
Session 2: Maintenance Department or Reliability Department?
Whenever we change we think, act and talk differently.
- Shifting focus.
- What’s involved in implementing these ideas?
- Where will the resources come from?
Session 3: Transforming Maintenance - What does it take?
Approaches to creating an improvement initiative using Uptime and it’s concepts.
- Assessments – do it yourself vs. third party.
- What does it take to get people “on side” with your ideas?
- Who needs to be on your side?
- Two approaches to getting started – “push pull” vs. “choose”.
- But are you ready yet?
- Processes, culture and leading change.
Session 4: Getting Started - your "Homework"
Putting this all into practice. We’ll do exercises to really get you thinking and then some “take home” work.
- Goals – what do you want to achieve?
- Mission – what has to be happening to achieve those?
- Vision – what will it look like when you get there?
- Who do you have to sell it to in order to proceed?
- Developing your business case to get approval.
- Homework – sell it to your boss. Before you do the presentation, we’ll offer suggestions on what you’ve developed. Once you’ve done it, then report your results and we’ll discuss what you can do next.
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